Return & Refund Policy
Last Updated: [Insert Date]
Thank you for shopping with Buzz Cart.
We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.
By purchasing from Buzz Cart, you acknowledge and agree to the conditions described below.
1. Return Window
Eligible products may be requested for return within 7 days from the date the order is delivered.
Return requests submitted after the applicable return period may not be accepted.
Please contact us before returning any product.
Products sent back without prior approval may not be accepted.
2. Return Eligibility
To qualify for a return, the product must generally:
- Be unused and unworn
- Be in the same condition in which it was received
- Include its original packaging
- Include all labels, tags, accessories, manuals, warranty cards, and included items
- Not show signs of misuse, damage, alteration, installation, washing, or excessive handling
- Include proof of purchase or the applicable Order ID
We reserve the right to inspect returned products before approving a refund or replacement.
3. Damaged, Defective, Missing, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us promptly.
You may be required to provide:
- Your Order ID
- Clear photographs
- Photographs of the outer and inner packaging
- A description of the issue
- An uninterrupted unboxing video
Unboxing Video Requirement
For claims involving damaged products, missing items, incorrect products, or empty packages, customers should record a clear and uninterrupted video starting before the package is opened.
The video should clearly show:
- The sealed parcel
- Shipping label
- Opening of the parcel
- All items received
- The reported problem
We may be unable to approve certain damage, missing-item, or incorrect-item claims where sufficient evidence is not available.
4. Non-Returnable Products
Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons.
These may include, where applicable:
- Products marked as non-returnable or final sale
- Personal hygiene or intimate-use products once opened
- Products that have been used, damaged, modified, or installed
- Customized or personalized products
- Perishable items
- Digital products or downloadable products
- Gift cards
- Clearance or final-sale products where clearly disclosed
- Products missing original packaging, accessories, or components
Any product-specific return conditions displayed on the product page will also apply.
5. Change-of-Mind Returns
If you simply change your mind, contact us within the applicable return period.
Approval of a change-of-mind return depends on the product’s condition and eligibility.
Where a return is not caused by an error on our part, return shipping costs may be the customer’s responsibility.
6. Return Process
To request a return:
- Contact us at buzzcartofficial@gmail.com or via +91 9061075098.
- Provide your Order ID and reason for return.
- Provide photographs or video evidence where requested.
- Wait for return approval and instructions.
- Package the product securely with its original accessories and packaging.
- Send the item according to the return instructions provided by our support team.
Please do not send products to an address unless it has been confirmed by our support team.
7. Return Shipping
If we confirm that an item was damaged, defective, incorrect, or otherwise supplied in error, we will advise you about the applicable return or replacement process.
For approved returns made for reasons not caused by Buzz Cart, return shipping charges may be borne by the customer.
Shipping fees already paid may not be refundable except where required by applicable law or where the issue was caused by us.
8. Inspection of Returned Products
All returned items may be inspected after they are received.
A refund may be refused or reduced where a product:
- Has been used
- Has been damaged after delivery
- Is missing accessories or packaging
- Has been altered
- Shows signs of improper handling
- Does not match the product originally supplied
We will contact you if there is an issue with your returned item.
9. Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds are generally initiated within 5–7 business days using the original payment method or another method agreed upon where appropriate.
Bank and payment-provider processing times are outside our control, so additional time may be required for the funds to appear in your account.
10. Failed or Delayed Refunds
If an approved refund does not appear after the expected processing period:
- Check your bank account again.
- Contact your bank or card issuer.
- Contact your payment provider if applicable.
- Contact Buzz Cart if the issue remains unresolved.
11. Replacements
Where appropriate, we may offer a replacement instead of a refund for eligible damaged, defective, missing, or incorrect products.
Replacement availability depends on stock.
If a replacement is unavailable, another appropriate resolution may be offered.
12. Order Cancellations
Cancellation requests should be submitted as soon as possible.
We will attempt to cancel an order if it has not yet entered processing or shipping.
Once an order has been processed or dispatched, cancellation may not be possible.
13. Contact Us
For return or refund assistance:
Buzz Cart
Email: buzzcartofficial@gmail.com
Phone / WhatsApp: +91 9061075098
Please include your Order ID whenever contacting us about an existing purchase.