Terms & Conditions

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Welcome to Buzz Cart.

These Terms & Conditions govern your access to and use of buzz-cart.com, including browsing our website, purchasing products, and using any related services.

Throughout these Terms, “Buzz Cart,” “we,” “us,” and “our” refer to Buzz Cart.

By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website.

1. Use of the Website

You may use Buzz Cart only for lawful purposes.

You agree not to:

• Use the website for unlawful, fraudulent, or abusive activities
• Attempt to interfere with website security
• Introduce viruses, malicious code, or harmful technology
• Attempt to gain unauthorised access to systems or accounts
• Copy, scrape, reproduce, or commercially exploit website content without permission
• Submit false or misleading information
• Use another person’s identity or payment information without authorisation

We reserve the right to restrict access where misuse is suspected.

2. Account and Customer Information

Where account creation is available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for ensuring that information provided when ordering is complete and accurate.

This includes your:

• Name
• Phone number
• Email address
• Delivery address
• Billing information

Buzz Cart is not responsible for delays or failed deliveries caused by inaccurate customer information.

3. Products and Product Information

We aim to display product descriptions, images, specifications, colours, and other information as accurately as reasonably possible.

However:

• Colours may appear differently depending on your device or screen
• Product packaging may change
• Minor product variations may occur
• Measurements may be approximate
• Manufacturers may update specifications without notice

Product images may sometimes be illustrative.

Where there is a material issue with a product received, please contact us under our Return & Refund Policy.

4. Pricing

Prices displayed on the website are subject to change without notice.

The price charged will normally be the price shown at checkout when your order is placed, subject to correction of genuine errors.

Discounts, promotional offers, coupon codes, and special pricing may be subject to separate terms.

We reserve the right to correct pricing or listing errors where permitted by law.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability
• Pricing errors
• Payment failure
• Suspected fraud
• Incorrect customer information
• Technical errors
• Quantity limitations
• Delivery restrictions

If payment has already been received for an order that we cannot fulfil, an appropriate refund will be processed.

6. Payments

Customers must use a payment method they are legally authorised to use.

Payment options displayed during checkout may be provided by independent payment processors.

We may not have direct control over payment-provider processing times, outages, security checks, or transaction approvals.

An order may remain unconfirmed until payment has been successfully verified where advance payment is required.

7. Shipping and Delivery

We aim to process and dispatch orders within a reasonable period.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

Delivery can be affected by circumstances including:

• Courier delays
• Public holidays
• Weather
• Remote delivery locations
• Incorrect addresses
• Operational disruptions
• Events outside our reasonable control

Customers are responsible for providing complete and accurate delivery information.

8. Delivery Attempts

Customers should ensure that someone is available to receive the order where necessary.

If a delivery fails because the customer:

• Provided an incorrect address
• Was unavailable after reasonable delivery attempts
• Refused the parcel without valid reason

additional shipping or re-delivery charges may apply where appropriate.

9. Order Tracking

Tracking information may be provided once the order has been dispatched.

Tracking updates are generally supplied by courier partners and may not always update in real time.

Buzz Cart is not responsible for temporary delays in third-party tracking systems.

10. Cancellations

Customers should contact Buzz Cart as soon as possible to request cancellation.

We will attempt to cancel eligible orders that have not yet been processed or dispatched.

Cancellation may not be possible once an order has entered fulfilment or shipping.

11. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Eligible return requests should generally be made within 7 days of delivery.

Customers should review the complete Return & Refund Policy before making a purchase.

12. Unboxing Videos and Product Claims

Customers are strongly encouraged to record a clear and uninterrupted video when opening each delivered parcel.

An unboxing video may be required when submitting claims involving:

• Missing items
• Damaged items
• Incorrect products
• Empty packages
• Product condition at the time of delivery

Claims may be rejected where sufficient evidence cannot be provided, subject to applicable consumer law.

13. Promotions and Discount Codes

Promotional offers may:

• Apply only for a limited period
• Apply only to selected products
• Require a minimum order value
• Be limited to one use per customer
• Be unavailable in combination with other promotions

We may withdraw or amend promotions where reasonably necessary.

14. Intellectual Property

Unless otherwise stated, website content including our:

• Brand name
• Logos
• Text
• Graphics
• Layout
• Product descriptions
• Promotional content
• Website design

is owned by, licensed to, or used with permission by Buzz Cart.

You may not reproduce or commercially use protected material without prior permission.

Third-party trademarks remain the property of their respective owners.

15. Customer Reviews and Submitted Content

If you submit a product review, testimonial, photograph, comment, or other content, you confirm that:

• You have the right to submit it
• It is not unlawful or misleading
• It does not infringe another person’s rights
• It does not contain malicious content

Where permitted, you grant Buzz Cart permission to display and use submitted content in connection with our website and marketing.

16. Third-Party Services

Our website may use or link to independent services such as:

• Payment gateways
• Courier providers
• Analytics services
• Social-media platforms
• Advertising platforms
• E-commerce technology providers

Third-party services may operate under their own terms and policies.

Buzz Cart is not responsible for matters solely caused by independent third-party services outside our reasonable control.

17. Website Availability

We try to keep the website available and functioning correctly.

However, access may occasionally be interrupted for:

• Maintenance
• Updates
• Technical issues
• Security reasons
• Third-party outages
• Circumstances outside our control

We do not guarantee uninterrupted access to the website at all times.

18. Limitation of Liability

To the extent permitted by applicable law, Buzz Cart will not be responsible for indirect, incidental, or consequential losses arising from use of the website or products where such losses were not reasonably caused by our breach.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer law.

19. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of third-party rights.

20. Privacy

Your use of the website is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how personal information may be collected and handled.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised effective date.

Continued use of the website after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

23. Governing Law

These Terms & Conditions are governed by the applicable laws of India, subject to any mandatory consumer rights and jurisdictional requirements that apply.

Any dispute should first be raised with Buzz Cart so that we have an opportunity to resolve the matter directly.

24. Contact Information

Questions about these Terms & Conditions can be sent to:

Buzz Cart

Email: buzzcartofficial@gmail.com
Phone / WhatsApp: +91 9061075098

For order-related enquiries, please include your Order ID.